Rio Climbing Guides

After many years of dealing with clients we've noticed that we should clarify our service policies so that the clients would know more precisely what to expect from our guiding services and therefore hire us under knowingly circumstances. We find that the policies will provide a more rewarding experience when you spend your time with us, by adapting the program we can provide the program you expect. Please read carefully the following policies and make sure you agree with all the listed terms before you hire any of our services.

RIO CLIMBING GUIDE'S 10 COMMANDMENTS.

1. All clients must fill out and sign a waiver form before their first activity with the service and may be required to do so again in future events.

2.The guides/instructors have no obligation to take clients on certain routes if they think it will not be safe for either the guide or the client. It's a guide/instructor's call, based on your report and his/her observance, to decide the about the viability of the intended program/route. Please do not insist.

3. Minors must have a waiver signed by a parent or guardian.

4. If you need to change plans we'll accept cancellations up to 60 hours in advance of your appointment.

5. Clients have the right of the companion of the guide for at least the period stipulated prior to the departure.

6. The length of the guiding is usually 3-4 hours for half day programs, 6-8 on full day programs and 10-12 for the Remote (full day) or climbs in the sierra.

7. If the team goes faster than the estimated time, the client has the right to request another route, or hike nearby. The guide will indicate what the alternative possibilities are within the remaining time frame, if there's any.

8. Climbs or programs longer than 24 four hours must be defined on a case by case basis.

9. On the discounted pre-paid activities for couples, the lessons or departures must be attended by both clients. When clients, or one of the clients, do not show up for scheduled programs they automatically lose the right of the paid service.

10. All clients must wear helmets and follow the indicated procedures during the programs in accordance to the standards set by the Climbing Guides Association of Rio (AGUIPERJ) which our instructors guides and must comply to maintain its certification.

Bad Weather

We don't climb in the rain and we have a very simple policy that eliminates potential confusion about bad weather. Regardless of the forecast in your local area, please check the weather outside before you leave and if you're in doubt, call us to confirm (we might be trying to contact you to re-schedule). Don´t assume it's not possible to go climbing before you contact the responsible guide.

We also monitor the weather by looking at forecast websites regularly and should have an idea on what it should be like for the program's period. If you'd like to check it on your own, click on the wheather icon for links.